IT Support
With over two decades of experience, HCS is a trusted IT support partner, offering comprehensive IT Managed Services and 24/7 IT Support. We go above and beyond to ensure our customer’s success and security.
Reliable IT Support
HCS IT Support service is backed by a team of dedicated technology experts. We offer proactive support, anticipating and addressing your tech and security needs before they become problems. Our wide range of services is security-focused, ensuring your data and systems are safeguarded.
We partner with global IT leaders, providing you with cutting-edge solutions. What sets us apart is our commitment to going the extra mile for our customers. With HCS, you have an expert in your corner, ready to navigate the complex world of technology, so you can focus on what matters most: your business.
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Case Study
CASE STUDY
CASE STUDY
Cassidy’s Wine
The Cassidy family have been importing wines from across the globe since 1977. Still family owned and managed Cassidys Wines supply premier, award winning wines to hotels and restaurants from their state-of-the-art warehousing facility in Dublin.
CASE STUDY
CASE STUDY
Camida
Since Camida first started out in 1988, they have made a name for themselves as one of Europe’s biggest and best chemical distributors.
CASE STUDY
CASE STUDY
Flywheel
HCS were approached with a requirement for enterprise-grade firewalls and Hardware Security Modules (HSMs) to protect and authenticate approximately twenty thousand card transactions per month. An operation of this size needed IT solutions that are totally airtight, with no margin of error.
Why Choose HCS for IT Support?
Prompt Issue Resolution
Our IT Support service ensures prompt issue resolution, minimising disruptions and optimising your operational continuity.
Proactive Monitoring
We proactively monitor your systems, identifying and addressing potential issues before they disrupt your operations, enhancing overall efficiency.
Security Expertise
With a security-focused approach, we safeguard your data and networks, protecting your business from cyber threats and ensuring compliance with industry regulations.
Global Partnerships
Our partnerships with leading IT names grant you access to cutting-edge technology solutions and expert guidance to stay ahead in a rapidly evolving tech landscape.
Dedicated Support Team
Our knowledgeable and dedicated staff is always at your service, providing personalised assistance to resolve your IT challenges swiftly and effectively.
Extra Mile Commitment
We go above and beyond, demonstrating our unwavering commitment to your success, ensuring that your IT infrastructure aligns with your long-term business goals.
Prompt Issue Resolution
Our IT Support service ensures prompt issue resolution, minimising disruptions and optimising your operational continuity.
Proactive Monitoring
We proactively monitor your systems, identifying and addressing potential issues before they disrupt your operations, enhancing overall efficiency.
Security Expertise
With a security-focused approach, we safeguard your data and networks, protecting your business from cyber threats and ensuring compliance with industry regulations.
Global Partnerships
Our partnerships with leading IT names grant you access to cutting-edge technology solutions and expert guidance to stay ahead in a rapidly evolving tech landscape.
Dedicated Support Team
Our knowledgeable and dedicated staff is always at your service, providing personalised assistance to resolve your IT challenges swiftly and effectively.
Extra Mile Commitment
We go above and beyond, demonstrating our unwavering commitment to your success, ensuring that your IT infrastructure aligns with your long-term business goals.
Frequently Asked Questions
What types of businesses benefit from your IT Support service?
Our IT Support service caters to businesses of all sizes and industries, offering tailored solutions to meet your unique technology needs.
Do you offer on-site support, or is it entirely remote?
We provide a combination of remote and on-site support based on your requirements. Our goal is to ensure timely and effective assistance, whether on-site or from a distance.
How quickly can I expect a response when I encounter an issue?
We prioritise rapid response times. Typically, you can expect to hear from our support team within minutes of reporting an issue, ensuring minimal downtime.
What security measures do you have in place to protect my data?
Data security is paramount to us. We implement robust security protocols, including encryption, firewalls, and regular vulnerability assessments, to safeguard your data from cyber threats. We are ISO 27001 certified. ISO 27001 is an internationally recognised standard in information security management.
Can you help us with technology planning and upgrades?
Absolutely. We offer technology consulting to help you plan and execute upgrades, ensuring your IT infrastructure aligns with your business growth and objectives.
Are your IT support plans flexible to accommodate changing business needs?
Yes, our support plans are designed to be flexible. We can adapt them as your business evolves, ensuring you always have the right level of support.
